Deliveries & Returns Policy
UK Delivery Only, excluding Northern Ireland

	Delivery Options*	Weight	Price (Inc VAT)
Courier Courier	UK, excluding NI  Orders placed before 12 midday Mon - Fri Islands and Scottish Highlands Orders placed before 12 midday Mon - Fri	100g-30kg 100g-30kg	£9 £16
Courier	UK Saturday Delivery	100g-30kg	£16

* To avoid misunderstanding - Please Note - We do not despatch any orders over the weekend or on Bank Holidays. Any orders placed after 12 midday Friday will be despatched on Monday.

- Orders received during the weekday are sent out the next working day i.e. Mondays - Fridays.

- UK Offshore Delivery - Please Note: we do not send trees or bonsai accessories outside of Great Britain, including Northern Ireland. We're unable to process orders to NI, EU or Rest of the World, unfortunately. We do send our books world wide, and are happy to receive your orders.

- If you are not able to be home for delivery you can designate a safe place for the items to be left (at your own risk). Per Courier policy - if you wish the order to be left in a safe place, you must authorise the courier directly through the link you will receive from them

- Please check that the delivery is in good condition before signing. If you cannot be in when goods arrive, please leave instructions as to where the parcel can be left (if you designate a safe place it is at your own risk). Per Courier policy - if you wish the order to be left in a safe place, you must authorise the courier directly through the link you will receive from them

- All UK deliveries are sent out 'DPD Next Day' - i.e. Next working day which is Monday-Friday. We do not guarantee next day delivery as this depends on weather and road conditions etc; - however 98% of deliveries are next day.

- We do not pack or despatch any orders on Weekends, or Bank Holidays.

- The delivery date you select cannot be guaranteed as this is dependent on weather and road conditions. We will however do our best to delivery to you on time. There is no refund of shipping costs if the item doesn't arrive on the chosen date.

- Our parcels are packed in strong double-walled cardboard boxes and sent by reputable couriers. 

- If you would like a Saturday delivery there is an extra charge. We do not deliver Sundays.

Refunds & Returns

- If you order online you are entitled to cancel your order within 14 working days of receipt of the goods, the goods must then be returned to us within 14 days and in the original condition. 

- Because bonsai are live plants and therefore perishable if not cared for correctly, they are exempt from the consumer contracts regulations which came into force on the 13th June 2014. Please note that we are not able to refund, replace or accept the return of a bonsai after 7 days after receipt.

- Any refunds will be minus the cost of shipping.

- The cost of returning the goods will be borne by the customer and not by Herons Bonsai Ltd. 

- If goods are received in a damaged condition you must state that on the delivery note and inform the nursery immediately by sending a photo to [email protected]

- Goods damaged in transit i.e. a smashed pot will either be refunded or replaced, a photo must emailed to [email protected] before a replacement can be sent.

- Please ensure that you have ordered the right items before accepting the terms and conditions of the transaction.