Deliveries & Returns Policy

UK Delivery

Delivery Options*
Price (Inc VAT)
 UK Standard Postal
1-2 Working Days Mon - Fri
 UK Next Working Day
Orders placed before 12 midday Mon - Fri
 UK Next Working Day
Orders placed before 12 midday Mon - Fri
 UK Saturday Postal
1-2 Working Days Mon - Fri
*To avoid misunderstanding - Please Note - We do not dispatch any orders over the weekend or bank holiday - unless you have opted for a special Saturday delivery. Any orders placed after 12 midday Friday will be dispatched on Monday.

Orders received during the weekday are sent out the next working day i.e. Mon - Fridays.

UK Offshore Delivery - Please note we do not send outside of the EU.

- Please ensure that there is someone to receive the goods when they are delivered.

- Please check that the delivery is in good condition before signing. If you cannot be in when goods arrive, please leave instructions as to where the parcel can be lef (if you designate a safe place it is at your own risk)

- All UK deliveries are sent out 'DPD Next Day' - i.e. Next working day which is Monday-Friday. We do not guarantee next day delivery as this depends on weather and road conditions etc; - however 99% of deliveries are next day.

- We do not pack or dispatch any orders on Weekends, or Bank Holidays.

- The delivery date you select cannot be guaranteed as this is dependent on weather and road conditions. We will however do our best to deliver the order on that date. There is no refund of shipping costs if the item doesn't arrive on the chosen date.

- The date selector is a guideline only, there may be supply and logistical reasons why we cannot deliver on that day. We will do our best to deliver the item at the closest possible date.

- Our parcels are packed in strong double-walled cardboard boxes and sent by reputable couriers. Orders placed by noon Mondays to Thursdays should reach you the following day.

- If you would like a Saturday delivery there is an extra charge. We do not deliver Sundays.

Refunds & Returns

- If you order online you are entitled to cancel your order within 7 working days of receipt of the goods, but goods must be returned to us in the original condition.

- The cost of returning the goods will be borne by the customer and not by Herons. 

- If goods are received in a damaged condition you must state that on the delivery note and inform the courier and the nursery immediately.

- We will either refund or replace the item.

- Please ensure that you have ordered the right items before accepting the terms and conditions of the transaction.