Deliveries & Returns

Herons Bonsai Delivery and Returns policies

UK Delivery
 
Delivery Options*
Weight
Price (Inc VAT)
 UK Standard Postal
1-2 Working Days Mon - Fri
0-500g
£2
 UK Next Working Day
Orders placed before 12 midday Mon - Fri
600g-1kg
£6
 UK Next Working Day
Orders placed before 12 midday Mon - Fri
1-30kg
£7
 UK Next Day before 12:00
Orders placed before 12 midday Mon - Fri
1-30kg
£9
 UK Next Day before 10:30
Orders placed before 12 midday Mon - Fri
1-30g
£14
 UK Saturday Postal
1-2 Working Days Mon - Fri
1-30kg
£12
 
*To avoid misunderstanding - Please Note - We do not dispatch any orders over the weekend or bank holiday - unless you have opted for a special Saturday delivery. Any orders placed after 12 midday Friday will be dispatched on Monday.

Orders received during the weekday are sent out the next working day i.e. Mon - Fridays.

UK Offshore Delivery
 
Delivery Options*
Weight
Price (Inc VAT)
 UK Offshore Standard Postal
2-3 Working Days
0-500g
£4
 UK Offshore Standard Next Day
1-2 Working Days
600g-30kg
£12
 Scottish Highlands Standard Two Day
2-3 Working Days
1-30kg
£12
 
NB.Where goods are for delivery to a third party i.e. not your address, please contact the nursery first. This is to safeguard you against fraud.

- Please ensure that there is someone to receive the goods when they are delivered.

- Deliveries must be signed for and you must check that you have received them in good condition before signing. If you cannot be in when goods arrive, please leave instructions as to where the parcel can be left.

- All UK deliveries are sent out 'DPD Next Day' - i.e. Next working day which is Monday-Friday. We do not guarantee next day delivery as this depends on weather and road conditions etc; - however 99% of deliveries are next day before 4pm.

- We do not pack or dispatch any orders on Weekends, or Bank Holidays.

- The delivery date you select cannot be guaranteed as this is dependent on weather and road conditions. We will however do our best to deliver the order on that date.

- The date selector is a guideline only, there may be supply and logistical reasons why we cannot deliver on that day. We will do our best to deliver the item at the closest possible date.

- Our parcels are packed in strong double-walled cardboard boxes and sent by reputable couriers. Orders placed by noon Mondays to Thursdays should reach you the following day.

- If you would like a Saturday delivery there is an extra charge. We do not deliver Sundays.

Refunds & Returns

- If you order online you are entitled to cancel your order within 7 working days of receipt of the goods, but they must be returned to us in the original condition.

- The cost of returning the goods will be borne by the customer and not by Herons. 

- If goods are received in a damaged condition you must state that on the delivery note and inform the courier and the nursery immediately.

- We will either refund or replace the item.

- Please ensure that you have ordered the right items before accepting the terms and conditions of the transaction.