Trading Terms & Conditions 

Herons Bonsai – Payment, Deliveries and Refunds policy

Company Registration

Herons Bonsai Ltd. Registered address: Herons, Wiremill Lane, Newchapel, Lingfield, Surrey, RH7 6HJ. Product Information

- Every care has been taken to ensure that all descriptions, measurements, colours and prices are correct.

- Measurements given are approximate and are from the bottom of the pot to the top of the tree.

- While every effort is made to ensure the accuracy of each individual tree, styles and shapes may vary.

- We try very hard to ensure that all items featured on this site are in stock or are available to order. However, discontinued or out of stock items may not be removed immediately.

- The picture is usually for guidance only. It is not generally possible to send the tree in the picture. Please note that measurements given are approximate not exact. Measurements given are from the bottom of the pot to the top of the tree (approximately). Due to their nature trees grow and whilst in our care may need pruning, this means the tree that you receive may differ in size to that given in the description. The appearance of the tree may vary depending on the season. 

- Prices shown on this website apply to the GB only. We do not ship outside GB except books.

- In the event that a product is listed at an incorrect price due to human or technical error, Herons Bonsai Ltd. shall have the right to refuse or cancel any orders placed for products or services listed at the incorrect price.

- Herons Bonsai Ltd. shall have the right to refuse or cancel any such orders whether or not the order has been confirmed and monies have been set-aside on your credit card. A full refund will be given in this situation. Please note that prices can increase, as well as, decrease.


- Please note that only one promotional code or other discount offer can be used per order, and not in conjunction with any other offers or promotional codes (including products marked as 'special price').

Basis of Sale

- When you click on “Add to Cart” at the checkout on the website, or telephone to place an order, you offer to buy the Goods at the prices indicated including any delivery charges that apply to your purchase.

- All orders will be subject to these conditions. If your order is acknowledged online, you will be notified of this soon after you submit your order by clicking "Make Payment".

- The acknowledgement is sent to you automatically and you are advised to be aware that errors may, in very rare circumstances, have occurred, of which we are not aware despite our best efforts. Because of this, we retain the right to cancel the order.

Non-acceptance of an Order

Orders may be rejected as a result of one of the following:
The product you ordered being unavailable from stock.

Our inability to obtain authorisation for your payment.

The identification of a pricing or product description error.

A system error – such as an error with the automatic confirmation.

You request delivery outside of UK mainland and do not accept the extra delivery or charges that may be applicable.


- Prices for products featured on this site are shown inclusive of VAT at the prevailing rate and are correct at the time of entry onto the system. The total cost of your order is the price of the Products ordered plus delivery charges where applicable and any other charges as set out in the 'Review Order' section.

- Herons Bonsai Ltd. uses CardSave Certificate to secure online transactions and conduct business over the Internet and accepts the following debit and credit cards: Visa, Mastercard and Maestro. Payment will be debited and cleared from your account. Herons Bonssi also accepts orders via PayPal and Apple Pay via Stripe. Payments can also be manually processed over the phone.

- We can send all items listed in our online shop to customers in mainland Britain, Highlands and Islands; N.I. I oW, IoM and Channel Isles. 

Ordering and Payment

- We will not take payment until all the items in your shopping basket have been processed.

- You may pay for your online order by Visa, Mastercard, Delta, Switch or Paypal or Apple Pay.

- Your payment details are automatically encrypted when you enter them.

- All our prices are inclusive of VAT at the standard rate; (books are zero rated).

- Please ensure that you have ordered the correct items before accepting the terms and conditions of the transaction.


Delivery charges are shown in our section about our ON-LINE shop.

- Please ensure that there is someone to receive the goods when they are delivered.

- Deliveries must be signed for and you must check that you have received them in good condition before signing. If you cannot be in when goods arrive, please leave instructions as to where the parcel can be left.

- We do not dispatch any orders on Weekends, or bank holidays, this may increase the delivery time for up to 4 days.

Refunds & Returns

- If you order online you are entitled to cancel your order within 14 working days of receipt of the goods, the goods must then be returned to us within 14 days and in the original condition. 

- Because bonsai are live plants and therefore perishable if not cared for correctly, they are exampt from the consumer contracts regulations which came into force on the 13th June 2014. Please note that we aren't able to refund, replace or accept the return of a bonsai after 7 days after receipt.

- Any refunds will be minus the cost of shipping.

- The cost of returning the goods will be borne by the customer and not by Herons. 

- If goods are received in a damaged condition you must state that on the delivery note and inform the nursery immediately by sending a photo to [email protected]

- Goods damaged in transit i.e. a smashed pot will either be refunded or replaced, a photo must be sent before a replacement can be sent to [email protected]

- Please ensure that you have ordered the right items before accepting the terms and conditions of the transaction.