Testimonials

It is always satisfying when our customers write back to say that they are delighted with our service. Here are just a few comments:-
 
I want to send heart-felt thank you's to you for your you-tube videos. I am a subscriber and have watched each several times. Everytime I wastch them I learn something new or reinforce something I was not sure of. I have some of your books that I refer to regularly. I appreciate that you relay the information in clear uncomplicated terms and touch upon some of the smaller details others books I have do not. Thank you for sharing your knowledge. I apprecaite you and your wonderful trees. 
Patty Myers, USA 

Hello, and thank you (again) for another perfect order. Picked up the trees yesterday from local collection. Awsome service. Thank you.
Simon Evans, Wales

I just wanted to thank you for your very helpful, professional service, so glad I've found you. You manage to incorporate an internet shopping service with excellent personal service, congratulations. 
Pat Heaton, Oxfordshire

Just to confirm that all was received safely yesterday and I repotted the pyracantha last night. Thanks for your prompt assistance along the way, I'm very happy with the trees and I hope to be able to join one of Peter's workshops in the near future. 
Andy Noon, West Malling

It was a pleasure to visit Heron's on Saturday (Oct 2017) and evern bettter to chat with you briefly. While growing up in London I was heavily inspired by Japanese design and in particular bonsai trees which, married both my passions for creativity and nature. I read your books and grew my own bonsai, occasionally making the trip with my mum to Herons! I am now an architect and very aware of how this enriched me and so many areas of my learning and developement. So just a quick note to say thank you. 
Ed Lattimore

10/10! This is the first time I bought with Herons and I am extremely surprised about the service, first of all their varied catalogue, I was looking for a very specific size of ceramic pot and they had loads of options! Second, they were really quick on delivery and sending tracking number for us to be able to track the parcel, with a 1 hour time slot for delivery (quite convenient!)There was an unfortunate situation, due to the delivery one pot was broken and the other had a crack, I sent an email with the detailed pictures of what we've received and in less than 15 minutes I had a confirmation that the replacement was on it's way! The day after they arrived home perfectly fine!!  They provide excellent customer service and amazing quality pots! the price is also a plus, as it was the best price I saw for the same quality of ceramics everywhere else I looked online! Thanks a lot!
Anna Karina Nava Soriano, Middlesex

My Bonsai arrived yesterday and as this was my first time buying a plant onlune - I must admit I was extremely impressed with the packaging, the delivery and most of all the quality of the bonsai. It's beautiful and better than expected. I will definitely recomment you to my freiends and family and hopfully if I am in the Surrey area - will make a visit just to see the other special trees. Thank you.
Edelweiss, Milton Keynes


'Hi Peter, I wanted to thank you again for getting my anniversary bonsai to my house today. I truly appreciate your commitment to your customers and I'll be sure to refer you whenever I can to others and certainly i will be back as a customer myself.'
Jakob, Wimbledon

'The packaging was amazing and the tree arrived in perfect condition. It's been a pleasure to buy from you and I'm sure we will be ordering from you again.'
Kind regards, Clare, WIgan

'Hi Adam / Peter, Just a brief note to say a huge ‘Thank You’ for the excellent customer service, when I placed the order for David’s leaving gift. He absolutely loved both the Black Pine and the autographed books. After working together for ten years, thanks to you both he had something he loved to remind him of us. Thanks again.'
Teresa, Aylesbury

'A short note to confirm that the two trees ordered from you yesterday arrived this morning and they are truly beautiful. I shall take great care of them as their new guardian although you leave giant shoes for me to try to fill. May I also say a huge thank you to you, Adam and to Peter Chan for the quite stunning service when I telephoned yesterday. You gave your time and great assistance, as well as clear and concise guidance to a beginner which was so helpful. I have joined the Herons ‘Premier Membership Scheme’ as a result, and I look forward to meeting you at a workshop within the next few weeks. Many thanks once again.'
Peter, St Albans

'Peter Chan, Thanks for the prompt despatch of my order and the nice gesture of the extra set of shohin stands.'
Robert, Kingswood

'I have just received my order of a Larch, and have to praise everyone for this beautiful little tree which arrived yesterday in perfect condition. It is actually for my son who (unlike me) is experienced with Bonsai, and I know he will be thrilled with his present. Thank you all.'
Marion, Church Stretton

'Thank you to Mr Chan for his generosity and also because his Bonsai Book (the one you have at discount just now) was the very first book I bought on Bonsai and is responsible for me taking up this interest.......I will read it again and perhaps this time I will remember what it says and be more successful in Bonsai! ha ha.'
William, Fife

'Trees arrived today - delighted with both. Look forward to ordering from you in the future.'
John, Dunsfold

'Many thanks for taking time out this morning to discuss my requirements. It was appreciated. Once again many thanks for your time earlier today. Have a great day.'
Mary, Newquay

'I did not expect the juniper to arrive this morning in time for Father's Day. I thought parcels to N I took two days. You made my day!'
Sue, Mansfield

'I would like to thank you for the beautiful Serissa which you sent last week. It is really great and is settling into its new home. I am inspired to start my father on bonsai as I think it is a hobby he would relish. I would like to order a Chinese Elm for him as it is his birthday tomorrow. Would there be any chance of dispatching the tree today if I order it now?' (Yes, We did!)
John, Dunsfold

'My bonsai arrived safely this morning. It is beautiful. Thank you so much.'
Saleem, Bedford

'I got the parcel on Thursday. Thank you very much for the tree. That was very kind of you. Do you stock seedlings of White Beech as I want to make an order in the near future along with some other Maple seedlings. Thank you again and God Bless.'
Craig, Sheffield

'Received my two Bonsai, they are excellent. Thank you very much. Great service - excellent trees, will definitely shop with you again.'
Sally, Farnborough

'Just a quick note to say Thank-you for the very prompt delivery of the items I ordered. They arrived all in one piece.'
John, Dunsfold

'I just wanted to drop you a short note to thank you for the wonderful experience that I had at your workshop last Saturday. Unsure of what to expect when I arrived, I was soon put at ease. I found your lessons informative and easy to understand. Using the things I learned from you, I feel that I can now push on with more confidence in the result I should achieve. My appetite for this living art form has once again been whetted and I thank you for this. Your stock of trees and raw material was a real eye opener, I could have easily left with a lot more than I did. I would also like to add that I found all your staff very friendly and helpful. Thank you again for your kind instruction and renewing my enthusiasm for this fantastic hobby. I look forward to returning to your nursery again.'
Ori, London

'I visited today with my friends and enjoyed every minute. You have a wonderful array of stock which I admired wholeheartedly. I left wishing that I were a millionaire. However, I am not, so I can just admire from memory the amazing things that I have seen today. A most marvellous experience. I thank you!'
Janice, Betchworth