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It is always satisfying when our customers write back to say that they are delighted with our service. Here are just a few comments:-

'I Just wanted you to know that the Bonsai arrived safely today. He is delighted with the quality of the bonsai and the professional way it was wrapped. Thank you for being so understanding. we will certainly recommend you to friends.'
Janet, West Yorkshire

'Hi Peter, I wanted to thank you again for getting my anniversary bonsai to my house today. I truly appreciate your commitment to your customers and I'll be sure to refer you whenever I can to others and certainly i will be back as a customer myself.'
Jakob, Wimbledon


'The packaging was amazing and the tree arrived in perfect condition.  It's been a pleasure to buy from you and I'm sure we will be ordering from you again.'

Kind regards,
Clare, WIgan


'Hi Adam / Peter, Just a brief note to say a huge ‘Thank You’ for the excellent customer service, when I placed the order for David’s leaving gift. He absolutely loved both the Black Pine and the autographed books. After working together for ten years, thanks to you both he had something he loved to remind him of us. Thanks again.'
Teresa, Aylesbury

'A short note to confirm that the two trees ordered from you yesterday arrived this morning and they are truly beautiful. I shall take great care of them as their new guardian although you leave giant shoes for me to try to fill. May I also say a huge thank you to you, Adam and to Peter Chan for the quite stunning service when I telephoned yesterday. You gave your time and great assistance, as well as clear and concise guidance to a beginner which was so helpful. I have joined the Herons ‘Premier Membership Scheme’ as a result, and I look forward to meeting you at a workshop within the next few weeks. Many thanks once again.'
Peter, St Albans

'Peter Chan, Thanks for the prompt despatch of my order and the nice gesture of the extra set of shohin stands.'
Robert, Kingswood

'I have just received my order of a Larch, and have to praise everyone for this beautiful little tree which arrived yesterday in perfect condition. It is actually for my son who (unlike me) is experienced with Bonsai, and I know he will be thrilled with his present. Thank you all.'
Marion, Church Stretton


'Thank you to Mr Chan for his generosity and also because his Bonsai Book (the one you have at discount just now) was the very first book I bought on Bonsai and is responsible for me taking up this interest.......I will read it again and perhaps this time I will remember what it says and be more successful in Bonsai! ha ha.'
William, Fife


'Trees arrived today - delighted with both. Look forward to ordering from you in the future.'
John, Dunsfold

'Many thanks for taking time out this morning to discuss my requirements. It was appreciated. Once again many thanks for your time earlier today. Have a great day.'
Mary, Newquay

'I did not expect the juniper to arrive this morning in time for Father's Day. I thought parcels to N I took two days. You made my day!'
Sue, Mansfield

'I would like to thank you for the beautiful Serissa which you sent last week. It is really great and is settling into its new home. I am inspired to start my father on bonsai as I think it is a hobby he would relish. I would like to order a Chinese Elm for him as it is his birthday tomorrow. Would there be any chance of dispatching the tree today if I order it now?' (Yes, We did!)
John, Dunsfold

'My bonsai arrived safely this morning. It is beautiful. Thank you so much.'
Saleem, Bedford

'I got the parcel on Thursday. Thank you very much for the tree. That was very kind of you.
Do you stock seedlings of White Beech as I want to make an order in the near future along with some other Maple seedlings. Thank you again and God Bless.'

Craig, Sheffield

'Received my two Bonsai, they are excellent. Thank you very much. Great service - excellent trees, will definitely shop with you again.'
Sally, Farnborough

'Just  a quick note to say  Thank-you for the very prompt delivery of the items  I ordered. They  arrived all in one piece.'
John, Dunsfold

'I just wanted to drop you a short note to thank you for the wonderful experience that I had at your workshop last Saturday. Unsure of what to expect when I arrived, I was soon put at ease. I found your lessons informative and easy to understand. Using the things I learned from you, I feel that I can now push on with more confidence in the result I should achieve. My appetite for this living art form has once again been whetted and I thank you for this. Your stock of trees and raw material was a real eye opener, I could have easily left with a lot more than I did. I would also like to add that I found all your staff very friendly and helpful.
Thank you again for your kind instruction and renewing my enthusiasm for this fantastic hobby. I look forward to returning to your nursery again.'

Ori, London

'I visited today with my friends and enjoyed every minute. You have a wonderful array of stock which I admired wholeheartedly. I left wishing that I were a millionaire. However, I am not, so I can just admire from memory the amazing things that I have seen today.    
A most marvellous experience. I thank you!'

Janice, Betchworth

.I have just received the Tool Set! It is absolutely fantastic. Thank you so much for the letter. It makes it that much more brilliant. My dad moved to Australia roughly 4 years ago, and was (and still is) and avid bonsai collector. This set is for him, as he is a big fan of yours.Thanks again!'
Luke, Tooting

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